WalterWalter
Privacy
How Walter handles operator and client data on the paid Solo pilot. We do not publish a street address because Walter does not have one on file.
Who we are
Walter is an AI digital front desk for 1:1 service operators: tutors, physios, beauty, coaches, consultants, gym and studio, music teachers, dog groomers and trainers, massage therapists, photographers. The public site is Walter / walterdesk.ai. Walter is not a law firm and does not give legal advice. There is no published office or postal address. Write desk@walterdesk.ai or use Request access. Formal counsel-reviewed privacy documents come with formal invoicing and entity setup — not with this pilot page.
What Walter stores
On a paid Solo pilot seat Walter keeps the operator seat (login email, session, and appearance preference if you set one), client threads that land on the desk after the Approve path, and schedule preferences you teach so drafts use this week's hours. If you request access before a seat opens: name, email, and studio or practice. If you connect Google Calendar: the calendar email and name, plus an encrypted refresh token used only to read free/busy and events. Tokens are not shown on the desk.
What we do with it
Access requests are read by us to decide whether to open a seat. We do not run outreach, sequences, or cold email from that form. Signed-in desk data is used to draft replies for you to approve. We do not sell this information.
What this is not
Walter is not a medical service, a clinic, or a health record. It is not medical advice. Drafts must not treat, dose, or diagnose. Pain or injury copy should stop the painful movement and point to a clinician. That is a product rule, not a claim that Walter is a clinician.
Cookies
Essential only on the default desk. A session cookie when you sign in. A theme cookie if you lock light or dark. Local appearance storage in the browser. Public pages do not load an analytics tag unless the host turns one on. There is no cookie banner on this site.
How long, and how to ask about data
Access requests stay until we handle them or you ask us to delete them. Desk accounts last until we close the seat or you ask to be removed. For data questions write desk@mail.walterdesk.ai. General seat and support mail also reaches desk@walterdesk.ai. We will say if we cannot do what you asked.